HDA/HDANYWHERE LIMITED PRODUCT GUARANTEE

WHO WE ARE

  1. We are HDCONNECTIVITY trading as HDA/HDANYWHERE (“HDA”), a limited company registered under number 06046737 in England and Wales with its registered offices at The Haysfield, Malvern, WR14 1GF, United Kingdom.

OUR GUARANTEE TO YOU

Subject to the terms and conditions of this Guarantee, HDA/HDANYWHERE (“HDA”) warrants to you, the end-user (“You”), that the Products shall, from the date of delivery and for the applicable Warranty Period:

  1. match any description that has been provided to you;
  2. be free from significant defects in design, materials, and workmanship;
  3. be of satisfactory quality (within the meaning of the Consumer Rights Act 2015); and
  4. be fit for any purpose held out by HDA.

Warranty Definitions

  1. (a) MHUB Systems and Zone Processors. New MHUB products and new uControl Zone Processors (“Eligible Products”) are supplied with a standard two (2)-year Warranty Period commencing on the date of delivery (the “Standard Warranty Period”). Subject to Paragraph 3 below, such Eligible Products may be eligible for a five (5)-year Warranty Period if properly registered with HDA Cloud within thirty (30) days from the date of delivery.
  2. (b) Other Products. Products that are not MHUB systems or Zone Processors have a standard two (2)-year Warranty Period, commencing on the date of delivery.
  3. (c) Graded or Refurbished Products. Products clearly sold as graded, refurbished, or with SKUs beginning with the letter “B” are not eligible for any extended Warranty Periods and shall only be covered by the Standard Warranty Period applicable to that Product.

For the avoidance of doubt, the Warranty Period for any Product shall be determined solely in accordance with this Section (2). We offer this guarantee to all our customers who are resident and have an address in Great Britain and Northern Ireland.

REGISTRATION AND EXTENSION CONDITIONS

To qualify for the extended five (5)-year Warranty Period on Eligible Products:

  1. (a) You must register the Eligible Product with HDA Cloud within thirty (30) days from the date of delivery;
  2. (b) Registration must include the Product’s purchase information and any other details reasonably requested by HDA; and
  3. (c) The Eligible Product must not be graded, refurbished, or otherwise designated as non-new at the time of purchase.

Effect of Timely Registration

Upon compliance with Paragraph 3.1, the Standard Warranty Period for an Eligible Product shall be automatically extended to a five (5)-year Warranty Period.

Extension Period Defined

Where applicable and subject to the conditions within this Guarantee, the period that extends beyond the Standard Warranty Period is referred to herein as the “Extension Period,” which, for Eligible Products compliant with Paragraph 3.1, is a period of three (3) additional years beyond the Standard Warranty Period.

Non-Transferability of Extended Warranty

Extended Warranty Periods obtained under this Section 3 are not assignable to any subsequent owner unless expressly agreed in writing by HDA.

CLAIMS

To make a claim under this Guarantee during the Warranty Period (which includes the Extension Period where applicable), You must:

  1. (a) Provide written notice to HDA within a reasonable time of discovering a defect;
  2. (b) Provide proof of purchase, including order number, date of delivery, and Product details;
  3. (c) Allow HDA to examine the Product and supply additional information, as reasonably requested; and
  4. (d) Comply with any return authorisation procedures prescribed by HDA.

REMEDIES

Subject to the conditions, limitations, and exclusions in this Guarantee and applicable law:

  1. (a) Within the first thirty (30) days of purchase, HDA may, at its option, repair, replace, or refund;
  2. (b) After thirty (30) days and up to the end of the Standard Warranty Period, HDA may repair or replace the Product or provide a credit toward replacement;
  3. (c) During any Extension Period (where applicable), HDA may repair, replace, or provide a store credit for the Product’s devalued value (70%) credit of the price paid for the defective product.
  4. Incremental devaluation then occurs at a rate of 10% per year. So within year 4 since date of purchase = 60% credit value redeemable. Within year 5 since date of purchase = 50% credit value redeemable in the HDA Factory Store.
  5. Discontinued or out of production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost redeemable. Fair market value is determined by HDA.

LIMITATIONS

This Guarantee does not apply to Products that are:

  1. (a) Used in commercial applications such as rental or demonstration;
  2. (b) Misused, altered, improperly installed, or repaired without HDA’s written consent;
  3. (c) Subject to normal wear and tear, environmental, accidental damage, misuse, or negligence.

 

In order to claim under the guarantee given to you in paragraph 2 you will need to:

  1. give us notice in writing of your intention to claim under the guarantee during the Guarantee Period, and do so within a reasonable time after finding that some or all of the Products do not comply with the guarantee set out in paragraph 2;
  2. show that the Products that you claim are defective, have been examined by a HDA Pro or other authorised or suitably qualified installer, and that they have confirmed in writing that the suspected defect in the Products stems solely from a fault in the HDA hardware;
  3. give us a reasonable opportunity to examine the Products in question;
  4. provide us with an order number and a dated sales or delivery receipt from an HDA Distributor, HDA Pro or other authorised dealer, reseller or installer of the Products.
  5. obtain from us in advance of returning the Products a return merchandise authorisation and/or case number; and
  6. (if asked to do so by us) return such Products to our place of business at our cost (UK mainland orders only).

CIRCUMSTANCES WHERE YOUR GUARANTEE DOESN’T APPLY

We shall not be liable for the Products’ failure to comply with the guarantee set out in paragraph 2 in any of the following events:

  1. If you make any further use of the Products after giving us notice of an issue in accordance with paragraph 5;
  2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, use and maintenance of the Products;
  3. the defect arises as a result of your use of the Products with any other software or hardware that is not compatible with the Products;
  4. the products are used by you for any commercial purpose, including rental or demonstrative purposes;
  5. you alter or repair the Products without the written consent of HDA;
  6. the defect arises as a result of an act of god, fair wear and tear, or your misuse, abuse, unreasonable use, wilful damage, negligence, or abnormal storage of the Products or by any other causes unrelated to defective hardware or manufacturing;
  7. where the serial number has been altered, defaced or removed;
  8. where the warranty seal on the system has been altered, defaced or removed; or
  9. where the Products differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

TRANSFERRING YOUR GUARANTEE TO SOMEONE ELSE

HDA will not accept any liability under such guarantee unless you are the original customer or can produce a letter or chain of letters from the original customer and subsequent customers (where appropriate) transferring the benefit of the guarantee to you.

PRODUCTS THAT ARE NOT COVERED BY THIS GUARANTEE

This guarantee does not cover products sold and clearly marked “as is”, “B-grade”, or with faults. This guarantee does not apply to any system software that is preinstalled in the HDA hardware, or is subsequently provided via update or upgrade releases. Any and all HDA software is licensed to you under the terms of a separate end user licence agreement found here.

HOW THIS GUARANTEE WORKS WITH OUR EULA

We may void this guarantee if we reasonably believe that the HDA system has been used in a manner that violates terms of our separate End User Licence Agreement (EULA) for the HDA software. You assume all-risk and liabilities associated with the use of third party products in conjunction with the Products.

YOUR STATUTORY RIGHTS

This guarantees is in addition to your statutory rights (including under the Consumer Rights Act) which are not affected by this guarantee.

GENERAL TERMS OF THIS GUARANTEE

Except as provided in this guarantee, we shall have no liability to you in respect of the Products’ failure to comply with the guarantee set out in paragraph 2.

We reserve the right to amend or withdraw this guarantee at any time although for the avoidance of doubt any guarantees that are in existence at such a time will be honoured.

These Conditions shall apply to any repaired or replacement Product supplied by us.

GUARANTEE CONTACT INFORMATION

To contact (support@hdanywhere.com) or call HDA/HDANYWHERE Technical Support (call charges will depend on your telephone provider. Please check with your operator for exact charges).

The team is available 9am - 5pm weekdays.

To help us handle your query promptly, please have your invoice number and model SKU and serial ready.